Relatives and visitors

We try to involve you as a relative in the care process as much as possible. We are aware that you are concerned and worried about your relative's state of health. You may also feel a little uneasy about the unfamiliar atmosphere of an intensive care unit.

Please do not hesitate to approach the nursing staff or the doctor in charge with your questions. Doctors and nursing staff work in a three-shift system. There is always a contact person for you who knows exactly how your relative's treatment is progressing.

It is helpful to name a contact person, especially for more detailed discussions. Please understand that you may unfortunately have to wait a little while before a consultation with a doctor is possible. Acute emergencies and unplanned procedures in patient care make this necessary.

Further information and answers to possible questions can be found here:

Link: M3G visitor brochure

We will be happy to put you in touch with our hospital chaplains. Regardless of religious affiliation, they offer support for all matters.

Visiting arrangements

We deliberately refrain from specifying fixed visiting times. Visiting options are based on the patient's condition and, of course, their needs. We endeavour to give you and your relative as much time together as you wish.

Nevertheless, certain rules are necessary in the interests of all our patients:

Please announce your arrival via the doorbell. You may have to wait a little while. This depends on the current workload on the ward. Simply ring the bell again after a while.

Please prioritise your visits for the afternoon. The morning is usually filled with nursing and therapeutic measures, so you should expect longer waiting times. To enable your relatives to get a good night's sleep and out of consideration for the other patients, you should end your visit by 7 pm.

You should limit the number of people visiting at the same time to a maximum of 4.

In order to provide your relative with the best possible care, many professions are involved, so it may be necessary to interrupt your visit for medical, nursing or therapeutic measures. If it is necessary to interrupt your visit, please do not stay in the corridor, but use the waiting area in front of the ward. In order to protect the privacy and data protection of our patients, we count on your discretion and understanding.

Please discuss visits by small children with us in advance. If necessary, special hygiene measures must be taken.

You are welcome to bring personal items that may be helpful for your loved one during this difficult phase, such as pictures or music. Unfortunately, candles, flowers or plants are not permitted on the ward. Your relative will be provided with linen during their stay, and you are welcome to bring personal hygiene items and slippers. If possible, you should not bring any valuables to the clinic; smaller items can be locked away. If you are unsure, please speak to our nursing staff about this.

Thank you for your understanding.

Hygiene

For your own protection and that of our patients and staff, please adhere to the specified hygiene regulations of the intensive care unit! If you are unsure, you can contact the nursing staff at any time and we will be happy to explain the specific regulations to you.

Please discuss the visit of infants with us in advance. If necessary, special hygiene measures must be taken.