If you would like to make a treatment enquiry, please send us all relevant information to the following email address:
International.office@uniklinik-ulm.de

For a  precise assessment of the treatment options, current (not older than 3 months) letters, findings, laboratory values, X-rays, CT and MRI images are required. The documents should be written in German or English. Large image files may need to be sent on a CD or another data carrier by post to the following address:

Universitätsklinikum Ulm
Klinikumsverwaltung B III 1b Erlösmanagement
International Patient Office
Albert-Einstein-Allee 29
89081 Ulm
Germany

As soon as we have received all relevant information, your enquiry will be forwarded to the appropriate specialist department in our hospital and we will inform you as soon as we have received feedback.

Unfortunately, we cannot guarantee you a return of documents sent by post. We therefore ask you not to send any original documents by post, but only copies.

You will find your contact person below under contacts.

In general a treatment enquiry will be processed within one week. This requires that all medical documents are available and informative. However, it is possible due to capacity reasons a response to an enquiry may take longer than expected.

Unfortunately, we cannot arrange participation in studies. If you still want to take part in a study, please approach the contact person of the respective study center.

All our enquiries are estimated individually according to the patient's clinical picture.

For this assessment it is necessary that we receive comprehensive medical documents from you in order to create a realistic price calculation. Our calculations for inpatient treatments are based on the German DRG system.

Please note that treatments may not be limited to an advance invoice. If further treatments are necessary, you will receive an additional advance invoice.

After receiving our advance invoice please transfer the full amount to the bank account stated on the invoice. As soon as we have received the payment we will be able to fix an admission date.

Optional benefits are services which you can additionally obtain to our general hospital services. These services include the following:

• single bedroom
• twin bedroom with another patient
• admission of one accompanying person
• medical treatment by head physician

Please note that these services cause additional fees.

Receiving treatment by a head physician means you will be entitled to obtain the full personal attention of the responsible head physician. Please note that this service refers to all head physicians who will be involved in your medical treatment during your stay. For example, if you are going to be operated you will not only receive the full attention of the head physician of the surgery, but also of radiology, anesthesia and laboratory medicine.

A cost estimate for inpatient treatment includes the following components:
General hospital services are invoiced via the aDRG base rate (Diagnoses Related Groups) and the medical care revenue, as well as additional fees and surcharges. For the calculation of the DRG, we use the current national base rate and for the calculation of the medical care revenue the current base rate is multiplied with an individual weight factor as well as the days of treatment.

The amount must always be paid before treatment. For the transfer, please use the bank details specified on the advance invoice using the purpose stated on the advance invoice.

All fees incurred during payment (e.g. fees from payment by credit card or bank transfer) will be charged to the patient or sponsor.

Depending on how many clinics have been involved in your treatment your final invoice is established approx. 8 - 12 weeks after medical treatment. Of course, any overpayment will be refunded. Please note if the final invoice is higher than the advanced payment you are requested to pay the difference immediately. For a possible refund we need you bank information (IBAN and BIC or SWIFT). Please leave this information at the patient admission after your arrival or contact us in this matter.

Medical treatment is possible with an S2 form or an EHIC (in case of emergency).

You can apply for a declaration of assumption of costs, a so-called S2 form, from your statutory health insurance provider before a planned treatment. For services, which are part of the statutory scope of services in your home country but not in Germany, you have to bear the costs yourself.

1. Request the S2 form (formerly E112) from your health insurance provider in your home country. The following should always be noted:

• Medical indication in German / English
• The planned therapy procedure in German / English, if known
• The treating hospital: Ulm University Medical Center
• The period of validity

2. Send a copy of the form to a German health insurance company of your choice. After checking and approving the submitted form, you will receive a certificate with an insurance number from the German health insurance company.

3. Please send us a copy of the S2 form and the certificate by email in advance.

4. On the first day of treatment, please bring the originals (S2 form and certificate from the German insurance ) with you to the patient admission. We will then settle your treatment directly with the health insurance company.

Please note: According to the statutory provisions of German social security law, insured persons have to pay a personal contribution of 10 euros for each calendar day in the hospital, up to a maximum of 28 inpatient treatment days, in accordance with § 39 Abs. 4 SGB V.

If you need medical treatment due to an emergency, the costs are covered by presenting your valid EHIC, which you will receive from your statutory health insurance. It is not a substitute for travel insurance, so no private health care or return transport to your home country will be provided.

The Ulm University Medical Center cooperates with several embassies and insurances. If you are interested in medical treatment that is paid for by an embassy or insurance company, please contact us. 

If the assumption of costs covers all services already performed and the planned treatments and thus there are no open items, the advance payment can be transferred back to you. In this case please contact to arrange the refund.

If you need confirmation of your planned medical treatment to apply for a visa, please contact us.

In the event that you do not have sufficient language skills, it is advisable to consult an interpreter. For planned stays, you are encouraged to organize an interpreter yourself if necessary. In the event of an emergency, many of our multilingual employees are involved in a voluntary interpreting service at the Ulm University Medical Center.

Interpreter and intermediary fees cannot be covered by the Ulm University Medical Center.

The Ulm University Medical Center attaches great importance to the protection of your personal and medical data. Our employees are obliged to comply with strict data protection guidelines.

All options for accommodation can be found in our offer for optional benefits.

You can find more information here.